iApply.org - Policy Payment

On the Non-Refundability of Application Fees and Commissions

Learn about the terms governing application fees, commissions, and their non-refundability on the iApply.org platform.

This document, in accordance with Articles 367–369 of the Civil Code of the Republic of Uzbekistan, is an official public offer (hereinafter referred to as the “Offer”) that defines the payment terms applicable when individuals (hereinafter referred to as the “User”) submit applications to an Educational Institution (hereinafter referred to as the “Institution”) through iApply.org (hereinafter referred to as the “Platform”). This Offer regulates the non-refundability policy for payments related to the submission of documents by Users to the Institution through the Platform.

1. Used Terms

Term	Definition
Platform (iApply.org)	An intermediary online system that digitizes the process of submitting documents by Users to the Institution and defines the payment terms applicable within this process, including the policy on the non-refundability of payments.
Institution (Offeror)	A legal entity that organizes the educational process.
User (Acceptor)	A legally capable individual who uses the Platform’s services for the purpose of submitting documents on their own behalf.
Application Fee	The amount paid by the User for submitting documents to the Institution through the Platform.
Commission Fee	An additional fee charged to cover operational costs related to payment processing, including bank services, payment providers, international money transfers, and currency conversion fees.
Personal Account	The User’s personal space on the Platform, enabling them to track the status of their application, view payment history, and receive notifications.
Mentoring Service	An individual or group support service offered to the User through the Platform, consisting of educational guidance, consultation, recommendations, and follow-up, which may be provided in the form of programs, packages, or separate sessions.
Mentoring Package	A package of Mentoring Services of a specified scope for a defined period, such as monthly, quarterly, or for the duration of a course, purchased on a one-time payment basis.
Mentoring Fee	The amount paid by the User to purchase a Mentoring Service or Mentoring Package.
Offer (Public Offer)	This document itself, containing all terms and conditions set forth herein.

2. General Provisions

2.1. Status of the Offer.

This Offer defines the main terms of the services provided by the Platform to the User. The Offer has the following characteristics:

—Public nature: the terms are the same for all Users.
—Binding force: once accepted by the User, it becomes binding upon them.
—Transparency: it is published on the Platform’s official website and other open information resources.

2.2. Purpose of the Offer.

The purpose of the Offer is to make the relationship between the two parties transparent and fair by establishing the principle of non-refundability of payments.

3. Subject of the Offer and Acceptance Procedure

3.1. The subject of this Offer is to establish that the Application Fee and Commission Fee paid by the User are non-refundable payments, to define the mechanism for covering them, and to determine the legal status of the parties in this regard.

3.2. Acceptance means that at the moment the User makes the Application Fee payment, they are deemed to have fully, unconditionally, and voluntarily accepted the terms of this Offer.

—Once acceptance is completed, the terms of the Offer acquire the force of a mutually binding agreement.
—Before making a payment, the User has the opportunity to ознакомиться with the text of the Offer. If they do not agree with any part of the Offer, they have the right not to make the payment.

3.3. Personal Account. After the payment is made, the User is granted access to their Personal Account. Through the Personal Account, the User independently monitors the status of their application.

4. Payments and Conditions of Their Non-Refundability

4.1. Payment composition.

The total amount payable by the User consists of two parts:

—Application Fee;
—Commission Fee;
—Mentoring Fee, if the User has purchased a Mentoring Service.

4.2. Grounds for non-refundability.

Situation	Description
If the application is rejected	If the User’s application is not accepted by the Institution on a competitive basis, including where the qualification level is insufficient, documents are incomplete, or the application is rejected for another reason.
If the application is cancelled	If, after submitting the application, the User voluntarily cancels it or fails to provide the required documents within the established period.
If the application is withdrawn	If the Institution and the User cancel the application by mutual agreement.

4.3. Nature of the Commission Fee. The Commission Fee is intended to cover the Platform’s technical costs, including bank commission, payment system service charges, international transfer fees, and currency conversion costs. Regardless of the outcome of the application or Mentoring Services, this fee is not refundable under any circumstances.

4.4. General rule. Once the Application Fee and the Commission Fee are paid, they cannot be refunded or transferred to another payment.

4.5. Procedure for refundability and non-refundability of the Mentoring Fee.

—4.5.1. If, after purchasing a Mentoring Service or Mentoring Package, the User voluntarily refuses to use the service, and unless otherwise provided in this section, the paid Mentoring Fee for the unused service shall not be refunded and shall not be transferred to another person or another service.
—4.5.2. The User may request a refund of the Mentoring Fee within 24 (twenty-four) hours from the moment of payment by contacting the Platform through the indicated communication channels in written or electronic form. At the same time, all of the following conditions must be met:
—No session, meeting, consultation, online or offline communication within the scope of the Mentoring Service must have taken place.
—The User’s refund request must have been sent within 24 hours from the time the payment was made.
—4.5.3. If all conditions specified in clause 4.5.2 are fulfilled, the Platform shall refund the Mentoring Fee as follows:
—A 10% (ten percent) commission calculated for bank and payment system services shall be withheld from the Mentoring Fee amount.
—The remaining 90% (ninety percent) shall be returned to the User’s bank card used for payment within 5 (five) business days.
—4.5.4. If the 24-hour period has expired, or if at least one session, meeting, consultation, or communication related to the Mentoring Service has taken place, the Mentoring Fee shall not be refunded in full and shall not be transferred to other services or third parties.
—4.5.5. During the Mentoring Fee refund process, all commissions and additional costs charged by banks, payment systems, and other intermediaries shall be borne by the User and shall not be refunded under any circumstances.
—4.5.6. By making payment for Mentoring Services, the User is deemed to have fully, unconditionally, and voluntarily accepted all terms of this Offer, including the rules on the refundability and non-refundability of the Mentoring Fee.

5. Rights and Obligations of the Parties

5.1. Rights of the User

-To review the terms of this Offer before submitting an application.
-To obtain information about the status of the application through the Personal Account.
-To cancel the application at their own discretion, while accepting the consequences of non-refundability.
-To require the exercise of their rights in cases provided for by law.

5.2. Obligations of the User

-To ensure the accuracy of their personal data when making payment.
-To accept the terms of the Offer by making payment.
-To acknowledge the non-refundable nature of the payments.

5.3. Rights of the Platform

-To collect application fees and commissions in the established amounts.
-To forward the User’s application to the Institution for review in accordance with the established procedure.
-To make unilateral amendments to this Offer, provided that such amendments do not apply to payments already made.
-To take technical and organizational measures to ensure payment security.

5.4. Obligations of the Platform

-To provide transparent and complete information about the structure of payments and their non-refundability.
-To ensure the confidentiality and security of the User’s data.
-If the application has not been forwarded to the Institution, to notify the reasons through the Personal Account where technically possible.
-To strictly comply with the legislation of the Republic of Uzbekistan.

6. Legal Compliance and Data Security

6.1. This Offer has been developed in accordance with the following legal acts of the Republic of Uzbekistan:

—Civil Code;
—Law “On Protection of Consumer Rights”;
—Law “On Personal Data”.

6.2. The Platform undertakes to protect the User’s personal data obtained during the payment process in accordance with the requirements of legislation.

7. Dispute Resolution Procedure

7.1. If any dispute or disagreement related to payments arises, the parties shall resolve the dispute through mutual negotiations.

7.2. If the parties fail to reach an agreement through mutual negotiations, the dispute shall be resolved by the court located at the Platform’s place of location in accordance with the legislation of the Republic of Uzbekistan.

8. Validity Period of the Offer and Amendments

8.1. This Offer enters into force from the moment it is published by the Platform on the official website.

8.2. For each User, the terms of the Offer enter into force at the moment they make the payment, which constitutes acceptance.

8.3. The Platform has the right to make unilateral amendments to the terms of the Offer. Such amendments enter into force from the moment of publication on the official website.

Amendments do not apply to payments already made and do not affect their non-refundable nature.

8.4. The Platform has the right to cancel this Offer at any time. Information about the cancellation shall be published on the website. Cancellation does not affect previously accepted acceptances or payments already made.

9. Final Provisions

9.1. This Offer, together with all amendments and supplements made to it, shall be governed in accordance with the applicable legislation of the Republic of Uzbekistan.

9.2. If any part of the Offer is declared invalid by a court, this shall not affect the validity of the remaining parts, which shall remain in full force and effect.

9.3. Matters not specified in the Offer shall be regulated on the basis of the legislation of the Republic of Uzbekistan.